Return & Refund Policy

At Chemical Manufacturer Ltd, we pride ourselves on providing high-quality products and exceptional customer service. We understand that sometimes returns are necessary, whether due to an error in your order, a defective product, or simply a change of mind. Our Return & Refund Policy is designed to ensure a straightforward and transparent process for our valued customers.

General Policy

We accept returns on products purchased directly from our website within 30 days of receipt. To be eligible for a return, items must meet the following criteria:

• Unused Condition: Products must be in their original, unused condition.
• Original Packaging: Items should be returned in their original packaging, including any tags, seals, and accessories.
• Proof of Purchase: A receipt or proof of purchase must accompany the returned item.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@chemicalmanufacturerltd.com within 30 days of receiving your order. Include your order number and the reason for the return.

2. Receive Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number. This number is necessary for processing your return and must be included with the returned item.

3. Prepare the Return Shipment: Carefully package the item to prevent damage during transit. Ensure that the RA number is clearly marked on the outside of the package.

4. Shipping the Item: Send the package to the address provided in your return instructions. Please note that customers are responsible for shipping costs associated with returns unless the return is due to a defective product or an error on our part.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed to your original method of payment. Please allow 5-10 business days for the transaction to reflect in your account, as processing times may vary by financial institution.

Partial Refunds

In certain cases, we reserve the right to issue partial refunds if:

• The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• The return request is made after the 30-day period.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

• Opened or used chemicals.
• Custom or personalized items.
• Products purchased from third-party retailers or resellers.

If you have questions about specific products, please reach out to our customer support team.

Exchanges

If you receive a defective or damaged product, please contact us immediately at info@chemicalmanufacturerltd.com. We will work with you to either replace the item or issue a full refund, depending on your preference.

Customer Support

Our team is dedicated to providing you with the best possible shopping experience. If you have any questions regarding our Return & Refund Policy or need assistance with a return, please reach out to us:

Contact Information
Chemical Manufacturer Ltd
775 17th St NW
Washington, DC 20006
Email: info@chemicalmanufacturerltd.com

At Chemical Manufacturer Ltd, we value your satisfaction and strive to resolve any issues promptly. Your trust is essential to us, and we appreciate your understanding and cooperation in adhering to our Return & Refund Policy. Thank you for choosing us for your chemical needs!